Transport Solutions Sales Expert
2 weeks ago
As a Parts Telesales Advisor at Volvo Group, you'll play a pivotal role in shaping the future of transportation. We're looking for an exceptional individual to join our team and contribute to our mission of making modern life possible.
With a strong focus on customer satisfaction, you will be responsible for taking calls from customers enquiring about parts, locating and raising invoices across all depots to facilitate a seamless collection service. Additionally, you'll prospect for new sales from current and potential customers, providing them with information about our goods, services, and current promotions.
Main Responsibilities:- Answer calls with the highest level of customer service, addressing their needs promptly and professionally.
- Prospect current and potential parts customers, educating them about our products and services.
- Liaise with ASEs to introduce them to potential account customers, fostering strong relationships.
- Discuss the use and features of various parts with customers, ensuring they find the right solutions.
- Process parts orders in line with company processes, maintaining accuracy and efficiency.
- Raise parts quotes on enquiries, providing transparent and competitive pricing.
- Liaise with Depot parts teams to ensure customer expectations are met, driving satisfaction.
- Discuss any service or stock concerns with Depot Managers, resolving issues promptly.
- Full UK Driving Licence, enabling you to work effectively with depot teams.
- Experience in customer-facing positions within vehicle parts, showcasing your expertise.
- Sales and target-driven mindset, aiming to exceed performance goals.
- Influencing others to buy additional parts, leveraging your interpersonal skills.
- Excellent telephone manner, building trust with customers.
- Ability to effectively communicate at all levels, both written and verbally, within and outside the organization.
- Numerical ability to work with part numbers, ensuring accuracy.
- Accuracy and attention to detail, maintaining high standards.
- IT Literate, working seamlessly within company processes and systems.
- Ability to work without supervision, demonstrating independence and self-motivation.
- Team Player, collaborating effectively with colleagues to achieve common goals.
- 25 days' holiday and rising with service, allowing for relaxation and rejuvenation.
- Pension scheme up to 5% matched, securing your financial future.
- Healthcare Cash Back Scheme, supporting your well-being.
- Employee discounts across Retailers, Cinemas, Services, and more, enhancing your lifestyle.
- Employee discounts on Arval Contract Hire Cars, offering flexibility and convenience.
We value diversity, equity, and inclusion, creating a safe and supportive environment where everyone can thrive. We encourage applications from talented individuals who share our passion for sustainable transport solutions. Join us in shaping the future of transportation and explore exciting career opportunities within the Volvo Group.
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