Key Account Senior

2 days ago


Wrexham, Wrexham, United Kingdom The Rank Group Full time

About the Role


We are looking for a highly skilled and enthusiastic Assistant Manager to join our dynamic team at The Rank Group.


Job Summary


As an Assistant Manager, you will be responsible for the overall performance of our venue, ensuring that our customers receive an exceptional experience.


Key Responsibilities



  • Lead and manage a team of staff to deliver exceptional customer service and meet business objectives.
  • Oversee the daily operations of the venue, including food and beverage services, entertainment, and customer safety.
  • Manage and control budgets to ensure profitability and maintain high standards of quality and service.
  • Develop and implement strategies to drive sales growth and improve customer loyalty.
  • Recruit, train, and develop staff to achieve business objectives and improve team performance.
  • Collaborate with other departments to achieve business objectives and improve the overall customer experience.

Requirements



  • Proven experience in a leadership role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff and customers.
  • Strong business acumen and ability to manage budgets and resources effectively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.

What We Offer



  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading leisure and gaming company, with a strong commitment to customer service and excellence.

How to Apply


If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, please submit your application, including your CV and a cover letter, to [insert contact details].


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