Front of House Manager

3 weeks ago


Kettering, Northamptonshire, United Kingdom Loungers Full time
Be the Best in the Business

Loungers is a company that prides itself on being a great place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll be responsible for supporting the management team in maintaining the high standards that make our lounges so special. You'll work closely with the team to deliver exceptional customer service, ensuring that every guest leaves happy and wanting to come back.

The Role

We're looking for someone with a passion for hospitality and a natural talent for leadership. As a Supervisor, you'll be responsible for:

  • Supporting the management team in maintaining high standards
  • Delivering exceptional customer service
  • Leading from the front and setting a positive example for the team
  • Managing the day-to-day operations of the lounge
  • Ensuring that all staff are trained and equipped to provide excellent service
The Benefits

We offer a range of benefits to our staff, including:

  • Tips shared equally across the team
  • Paid breaks
  • Staff food on every shift
  • 50% discount on food in all of our brands
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression
What We're Looking For

We're looking for someone with:

  • Experience of working in a bar environment
  • A natural talent and passion for hospitality
  • Excellent communication skills
  • Ability to build rapport and trust with colleagues and customers
  • Self-motivation and ability to work at pace with limited supervision
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you're passionate about hospitality and have the skills and experience we're looking for, we'd love to hear from you.



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