Design Expert

1 week ago

Scotland, United Kingdom pasquill Full time
About the Role

We are seeking a highly skilled Design Expert to join our Design Team at Pasquill. As a key member of our team, you will be responsible for delivering profitable sales and development of our customer platform through outstanding customer service and design excellence.

Key Responsibilities
  • Manage a customer portfolio and produce high-quality designs for customers within given timescales.
  • Identify opportunities to maximise sales opportunities and build good relationships with customers, communicating with them throughout the process.
  • Resolve customer queries and complaints using problem-solving techniques.
  • Produce customer quotations, following the Pasquill 'Six Step Enquiry and Quote Process.'
  • Identify actions to improve conversion rate of quotations.
About Pasquill

Pasquill is one of the largest suppliers of trussed rafters in the UK, with a nationwide network of design and manufacturing sites, supported by local knowledge and service. As part of the Saint-Gobain Off-Site Solutions' division, we share the group's common purpose of 'making the world a better home'; manufacturing timber products that have a positive impact on quality of life and performance, with an emphasis on sustainability.

What We're Looking For
  • Previous sales and design experience in engineered timber (preferred).
  • Understanding of building regulations and relevant legislation (preferred).
  • A huge focus on the customer experience.
  • Passionate about ongoing self-development.
  • Experienced in Mitek Pamir software would be great, but any other Truss design software would be advantageous.
  • Strong team ethic.
What You Will Be Doing

This role is fully office-based, working 8am – 4.30pm Monday-Friday. You will be the main point of contact for the customer from design to order and will truly partner them, providing world-class customer service.

Why Join Us

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

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