Customer Delivery Associate
2 weeks ago
As a Customer Delivery Driver at Tesco, you will play a vital role in delivering excellent customer service and ensuring that our customers receive their shopping trips efficiently. This is an exciting opportunity to work in a fast-paced environment, where no two shifts are ever the same.
Key Responsibilities:- You will be responsible for delivering your part of our customer shopping trip by ensuring the van and trays you use are clean and kept tidy/organised.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were your own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Able to adapt quickly to changing situations and priorities.
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
At Tesco, our vision is to become every customer's favourite way to shop, whether they are at home or out on the move. We believe that serving our customers, communities, and planet a little better every day is key to achieving this goal. As a Customer Delivery Driver, you will play a vital role in helping us achieve this vision.
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