Customer Incident Response Specialist

3 days ago


Reading, Reading, United Kingdom Thames Water Full time
Job Summary

This is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.

Key Responsibilities
  • Setting up and operating bottled water stations during incidents.
  • Supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers.
  • Developing site-specific arrangements for specialist customers such as Hospitals.
  • Working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
  • Providing support to our customer response during other incidents e.g. distributing letters to customers in support of waste incidents.
  • Driving company-provided van in accordance with road traffic legislation at all times.
  • When not at an incident, you will carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise, such as delivering water to our most vulnerable customers, and scoping out sites to use as bottled water stations.
Requirements
  • Understanding of and experience working within operational procedures, ideally within the water sector.
  • Ability to meet physical demands of the role e.g. manual handling.
  • A full valid UK driving license & be a confident driver.
  • Be a strong and clear communicator and deliver our values.
  • There is a degree of Lone Working so the ability to work on your own is required.
  • Ability to work outside in all conditions.
  • Previous customer service experience.
  • Fully proficient at using IT systems as you will be required to communicate via a portable device.
  • Be a team player and support co-workers.
What's in it for you?

This is a perfect opportunity for people looking for a challenging, yet busy and exciting role. As a Customer Incident Responder, you will have the opportunity to work in a dynamic environment at the heart of our customer incident response. You will also have access to a range of benefits, including a starting salary of £23,000 per annum increasing with experience and skills, 24 days holiday per year increasing to 28 with the length of service, contributory pension, and wider benefits scheme.

About Thames Water

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. We are committed to taking care of our customers and the environment, and we are looking for people who share our values and are passionate about making a difference.



  • Reading, Reading, United Kingdom Thames Water Full time

    Customer Incident Response RoleThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a key member of our team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during incidents to ensure customer safety...


  • Reading, Reading, United Kingdom Thames Water Full time

    Customer Incident Response RoleThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a key member of our team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during incidents to ensure customer safety...


  • Reading, Reading, United Kingdom Thames Water Full time

    Customer Incident Response RoleThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a key member of our team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during incidents to ensure our customers...


  • Reading, Reading, United Kingdom Thames Water Full time

    Customer Incident Response RoleThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a key member of our team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during incidents to ensure our customers...


  • Reading, Reading, United Kingdom Cisco Full time

    Role Overview At Cisco, we prioritize every interaction. Our advanced cloud communications platform is central to our operations, facilitating rich and engaging exchanges that seamlessly integrate communication channels with existing backend business systems. This integration empowers the orchestration and automation of all customer and employee...


  • Reading, Reading, United Kingdom Government Recruitment Service Full time

    {"title": "Security Incident Response Officer", "description": "Role OverviewThe Government Recruitment Service is seeking a skilled Security Incident Response Officer to join our team. As a key member of our Digital, Data Technology and Security (DDTS) team, you will play a critical role in safeguarding our natural environment and supporting our...


  • Reading, Reading, United Kingdom Government Recruitment Service Full time

    {"title": "Security Incident Response Officer", "description": "Role OverviewThe Government Recruitment Service is seeking a skilled Security Incident Response Officer to join our team. As a key member of our Digital, Data Technology and Security (DDTS) team, you will play a critical role in safeguarding our natural environment and supporting our...


  • Reading, Reading, United Kingdom Thames Water Full time

    Join Our Team as an Environmental Incident Response AnalystAre you dedicated to safeguarding our natural resources? This position offers you the opportunity to contribute to the Environmental Incident Team at Thames Water, where your efforts will directly impact our pollution management initiatives.Key Responsibilities:Investigate and document critical...


  • Reading, Reading, United Kingdom Thames Water Full time

    Are you dedicated to safeguarding our natural resources? This position offers you the opportunity to join the Environmental Incident Team at Thames Water, where your efforts will contribute significantly to enhancing our pollution management practices.Key Responsibilities as an Environmental Incident Response AnalystInvestigate and document critical...


  • Reading, Reading, United Kingdom Thames Water Full time

    Êtes-vous motivé par la protection de l'environnement ? Ce poste vous offre l'opportunité de soutenir l'équipe d'incidents environnementaux chez Thames Water, contribuant ainsi à améliorer la performance en matière de pollution. Responsabilités en tant qu'Analyste en Réponse aux Incidents Environnementaux Évaluer et documenter les incidents de...


  • Reading, Reading, United Kingdom Thames Water Full time

    Êtes-vous motivé par la protection de l'environnement ? Ce poste vous offre l'opportunité de soutenir l'équipe des incidents environnementaux chez Thames Water, en contribuant à améliorer les performances en matière de pollution. Vos Missions en tant qu'Analyste en Réponse aux Incidents Environnementaux Évaluer et documenter les incidents de...


  • Reading, Reading, United Kingdom Cisco Full time

    Key Responsibilities At Cisco, we prioritize impactful interactions. Our cloud communications platform is central to our operations, facilitating rich and engaging exchanges that seamlessly integrate communication channels with existing backend business systems. This integration enables the orchestration and automation of all customer and employee...


  • Reading, Reading, United Kingdom Thames Water Full time

    Job Description**Job Title:** Technical Lead**Job Summary:** We are seeking a highly skilled Technical Lead to join our team at Thames Water. As a Technical Lead, you will be responsible for delivering logistics response 24/7, managing relationships with internal networks and field managers, and providing prompt investigation of complaints.Key...


  • Reading, Reading, United Kingdom Thames Water Full time

    Job Description**Job Title:** Technical Lead**Job Summary:** We are seeking a highly skilled Technical Lead to join our team at Thames Water. As a Technical Lead, you will be responsible for delivering logistics response 24/7, managing relationships with internal networks and field managers, and providing prompt investigation of complaints.Key...


  • Reading, Reading, United Kingdom Thames Water Full time

    Environmental Incident AdvisorWe are seeking an Environmental Incident Advisor to join our team on a fixed-term contract for a period of up to 12 months. The team's goal is to minimize the impact of Thames Water's operations on the environment.Key ResponsibilitiesInvestigate pollution incidents and prepare summary reports and challenges for the Environment...


  • Reading, Reading, United Kingdom Thames Water Full time

    Environmental Incident AdvisorWe are seeking an Environmental Incident Advisor to join our team on a fixed-term contract for a period of up to 12 months. The team's goal is to minimize the impact of Thames Water's operations on the environment.Key ResponsibilitiesInvestigate pollution incidents and prepare summary reports and challenges for the Environment...


  • Reading, Reading, United Kingdom Landmark Information Full time

    Exciting Opportunity for a Technical Support Specialist at LandmarkBecome a part of Landmark's vibrant team as a Technical Support Specialist, where you will play a crucial role in enhancing our products and services. Collaborate with a friendly and innovative group that encourages creativity and inquisitiveness.Core Responsibilities:Professionally address...


  • Reading, Reading, United Kingdom Thames Water Full time

    Job SummaryWe are seeking a highly skilled Regulatory Response Senior Scientist to oversee responses to emerging water quality sample failures and incidents. This critical role ensures appropriate actions are taken to protect public health and meet regulatory requirements.Key ResponsibilitiesSupport a culture of safety and exceptional customer service.Manage...


  • Reading, Reading, United Kingdom Thames Water Full time

    Job SummaryWe are seeking a highly skilled Regulatory Response Senior Scientist to oversee responses to emerging water quality sample failures and incidents. This critical role ensures appropriate actions are taken to protect public health and meet regulatory requirements.Key ResponsibilitiesSupport a culture of safety and exceptional customer service.Manage...


  • Reading, Reading, United Kingdom LG Technology Ltd Full time

    About LG Technology Ltd LG Technology Ltd is a leading global company focused on revolutionizing the way people connect through innovative technology. Our expertise lies in converged broadband, video, and mobile communications, as well as strategic investments in cutting-edge infrastructure and content ventures. With a strong commitment to sustainability and...