Customer Incident Response Specialist
3 days ago
This is a challenging and exciting opportunity to join our Customer Incident Response Team at Thames Water. As a Customer Incident Responder, you will play a key part in delivering our customer response during incidents within our patch. You will have the chance to make a difference for our customers when it really counts.
Key Responsibilities- Setting up and operating bottled water stations during incidents.
- Supporting small incidents with distributing bottled water direct to our vulnerable and non-vulnerable customers.
- Developing site-specific arrangements for specialist customers such as Hospitals.
- Working in compliance with Company procedures including Water Hygiene regulations and Health & Safety.
- Providing support to our customer response during other incidents e.g. distributing letters to customers in support of waste incidents.
- Driving company-provided van in accordance with road traffic legislation at all times.
- When not at an incident, you will carry out a range of customer-focused duties, many of which will help us be as prepared as we can be for any incidents that may arise, such as delivering water to our most vulnerable customers, and scoping out sites to use as bottled water stations.
- Understanding of and experience working within operational procedures, ideally within the water sector.
- Ability to meet physical demands of the role e.g. manual handling.
- A full valid UK driving license & be a confident driver.
- Be a strong and clear communicator and deliver our values.
- There is a degree of Lone Working so the ability to work on your own is required.
- Ability to work outside in all conditions.
- Previous customer service experience.
- Fully proficient at using IT systems as you will be required to communicate via a portable device.
- Be a team player and support co-workers.
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role. As a Customer Incident Responder, you will have the opportunity to work in a dynamic environment at the heart of our customer incident response. You will also have access to a range of benefits, including a starting salary of £23,000 per annum increasing with experience and skills, 24 days holiday per year increasing to 28 with the length of service, contributory pension, and wider benefits scheme.
About Thames WaterAt Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. We are committed to taking care of our customers and the environment, and we are looking for people who share our values and are passionate about making a difference.
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Reading, Reading, United Kingdom Thames Water Full timeCustomer Incident Response RoleThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a key member of our team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during incidents to ensure customer safety...
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Reading, Reading, United Kingdom Thames Water Full timeCustomer Incident Response RoleThis is an exciting opportunity to join our Customer Incident Response Team at Thames Water. As a key member of our team, you will play a vital role in delivering our customer response during incidents within our patch.Key ResponsibilitiesSetting up and operating bottled water stations during incidents to ensure customer safety...
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