Business Support Specialist
5 days ago
We are seeking a highly skilled Business Support Manager to join our corporate cleaning team. This is an interim position, lasting 3-6 months.
Key Responsibilities:
* Provide comprehensive operational and administrative support to ensure efficient management and execution of school & corporate cleaning contracts.
* Ensure smooth day-to-day supervision of allocated sites, coordinating with internal and external stakeholders.
* Manage client relationships, supporting business development initiatives to enhance service delivery and client satisfaction.
* Develop and maintain strong relationships with corporate clients, serving as the primary point of contact.
* Conduct regular meetings with clients to review service quality, gather feedback, and address concerns.
* Oversee day-to-day operations, ensuring smooth workflow and efficient administrative processes.
* Administer and manage cleaning contracts, ensuring compliance with terms and conditions.
* Coordinate contract renewals, amendments, and extensions.
* Support the coordination and execution of cleaning services, ensuring adherence to schedules and quality standards.
* Assist in the recruitment, onboarding, and training of cleaning staff.
* Maintain and update operational records, including employee rosters, work schedules, and service logs.
Requirements:
* Bachelor's degree in Business Administration, Management, or a related field (preferred).
* Experience in a business support, supervisory or administrative role, preferably within the cleaning or facilities management industry.
* Excellent understanding of cleaning services and associated services relevant to the requirements of the role.
* Familiarity with health and safety regulations, cleaning industry standards, and best practices.
* Experience with scheduling and inventory management systems.
Working Arrangements:
* 36 hours per week, Monday to Friday.
* Predominantly site/office based. Enhanced DBS check required.
Benefits:
* Heart Hub rewards, perks & benefits platform.
* Group Life Assurance.
* Competitive Salaries.
* Pension Scheme.
* Paid Holidays from 21 days.
* Family Friendly Policies.
* Health & wellbeing support including an Employee Assistance Programme (EAP).
* Career development and training.
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