Business Support Specialist

5 days ago


Barking, Greater London, United Kingdom BD Group Full time
Job Description

We are seeking a highly skilled Business Support Manager to join our corporate cleaning team. This is an interim position, lasting 3-6 months.

Key Responsibilities:

* Provide comprehensive operational and administrative support to ensure efficient management and execution of school & corporate cleaning contracts.

* Ensure smooth day-to-day supervision of allocated sites, coordinating with internal and external stakeholders.

* Manage client relationships, supporting business development initiatives to enhance service delivery and client satisfaction.

* Develop and maintain strong relationships with corporate clients, serving as the primary point of contact.

* Conduct regular meetings with clients to review service quality, gather feedback, and address concerns.

* Oversee day-to-day operations, ensuring smooth workflow and efficient administrative processes.

* Administer and manage cleaning contracts, ensuring compliance with terms and conditions.

* Coordinate contract renewals, amendments, and extensions.

* Support the coordination and execution of cleaning services, ensuring adherence to schedules and quality standards.

* Assist in the recruitment, onboarding, and training of cleaning staff.

* Maintain and update operational records, including employee rosters, work schedules, and service logs.

Requirements:

* Bachelor's degree in Business Administration, Management, or a related field (preferred).

* Experience in a business support, supervisory or administrative role, preferably within the cleaning or facilities management industry.

* Excellent understanding of cleaning services and associated services relevant to the requirements of the role.

* Familiarity with health and safety regulations, cleaning industry standards, and best practices.

* Experience with scheduling and inventory management systems.

Working Arrangements:

* 36 hours per week, Monday to Friday.

* Predominantly site/office based. Enhanced DBS check required.

Benefits:

* Heart Hub rewards, perks & benefits platform.

* Group Life Assurance.

* Competitive Salaries.

* Pension Scheme.

* Paid Holidays from 21 days.

* Family Friendly Policies.

* Health & wellbeing support including an Employee Assistance Programme (EAP).

* Career development and training.

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