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Telesales Team Leader

1 month ago

Leeds, Leeds, United Kingdom Brakes Full time

Job Title: Telesales Team Leader

Job Summary:

We are seeking a highly motivated and experienced Telesales Team Leader to join our team in Leeds. As a Telesales Team Leader, you will be responsible for coaching, leading and motivating a team of Telesales Executives and will be directly accountable for the ongoing performance and development of the team.

Key Responsibilities:

  • Work closely with the Telesales Manager to ensure the continued growth of the business and development of the Sales Co-ordinators.
  • Process sales orders and quotations, and chase up all quotations.
  • Distribute work to your team and control the customer inbox on a daily basis.
  • Responsible for actioning customer service and service calls, including returns and spare parts.
  • Liaise with customers on delivery re-scheduling and re-sourcing if required.
  • Support, identify and manage relationships with internal and external customers to improve revenue and customer experience.
  • Energise the team to fully participate in process improvements and ensure they understand clear goals.

Requirements:

  • Proven experience at team leader or supervisor level, ideally in a contact centre, with a proven track record of on-boarding new business activity.
  • Assertive, self-motivated, positive attitude with a strong commercial acumen.
  • A customer-centric approach to business in all dealings with customers, peers, staff and suppliers.
  • Excellent communication, influencing and negotiation skills, both written and verbal.
  • Outstanding planning and organisational skills, with the ability to work under pressure and prioritise in a deadline-driven environment.

What We Offer:

  • A competitive salary.
  • Huge discounts on all sorts of lovely food and award-winning products.
  • Generous holiday allowance, with the option to purchase more.
  • Recognition awards and incentives.
  • Pension.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility.