Revenue Collector

The Revenue Collector will be working in either the Business Rates, Sundry Income, Council Tax or Council Tax Recovery team. Flexibility is required as the postholder may be asked to undertake duties from other teams or move teams as the need arises.

• Providing an excellent customer service to individuals who owe the Council overdue accounts.
• Dealing with enquiries relating to Business Rates, Council Tax or Sundry Income, including the collection of overdue amounts and the negotiation of payment arrangements.
• Using knowledge and judgement to progress debts to the next appropriate method of recovery.
• Undertaking any associated administrative duties.

• Able to respond to customer and other enquiries by telephone or face to face and in writing.
• Able to assess customers' financial situations and ability to pay, and to negotiate appropriate payment arrangements.
• Able to deal calmly but firmly with challenging customers.
• Able to assist in the training & mentoring of staff.
• Able to make an effective contribution to a team.
• Good written and numerical skills
• An understanding of a Local Authority's functions and financing.
• An understanding of Local Taxation legislation including collection and recovery procedures.
• An understanding of the fundamentals of customer service.
• Experience of dealing with telephone enquiries relating to a variety of people and organisations.
• Experience of general office work.
• Experience of operating PCs to input and access information accurately and effecting alterations to a computer database.
• Experience of working to timescales and performance standards.
• Experience of negotiating arrangements for payment.
• Working as part of a team, contributing to team building and effective team working.

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help you boost your wellbeing and make your money go further.