Customer Service Technician
4 weeks ago
Job Title: Customer Service Technician
Job Summary:
We are seeking a skilled Customer Service Technician to join our team at HBF Recruitment Ltd. As a key member of our customer service team, you will be responsible for carrying out remedial works on recently purchased properties.
Key Responsibilities:
- Carry out remedial works as deployed by the customer service team in occupied and unoccupied properties
- Complete repairs on time/first visit
- Complete works to a high standard of quality in line with NHBC/LABC
- Review defects lists and procure any materials required prior to customer appointments
- Complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
- Meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
- Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
- Maintain accurate records on the Defects Management System
- Organize and prioritize workload
Requirements:
- IT Literate
- Excellent written and verbal communication skills
- Engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Good practical experience within all aspects of the building industry
- Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
- Resilient personality and able to maintain a professions image
- Ability to organize and prioritize effectively
- Current driving license
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Customer Service Technician
4 weeks ago
Warrington, Warrington, United Kingdom HBF Recruitment Full timeWe are seeking a skilled Customer Service Technician to join our team at HBF Recruitment.The ideal candidate will be responsible for carrying out remedial works on recently purchased properties, ensuring high-quality repairs and meeting customer expectations.Key responsibilities include:Carrying out remedial works as deployed by the customer service team in...
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