Quality Assurance Specialist
4 weeks ago
As a Quality Assurance Specialist at Currys, you will play a vital role in ensuring the highest standards of customer service across various products, including insurance, credit, and care services.
Key Responsibilities:
- Analyse customer interactions and transactions to assess compliance against pre-set criteria.
- Identify trends and opportunities for improvement in service delivery and quality.
- Work proactively to implement process improvements and ensure regulatory compliance.
- Assess the quality of outcomes during customer interactions and provide feedback to relevant parties.
- Enter and update data into relevant reports and trackers to ensure accurate reporting.
Requirements:
- Excellent organisational and time management skills.
- Good analytical skills with a keen eye for detail.
- Excellent written and verbal communication skills.
- Confident decision making.
Why Currys:
We're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process.
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