Sales Associate

2 months ago

London, Greater London, United Kingdom DEVIALET Full time

About Devialet

Devialet is a leading manufacturer of high-quality amplifiers and a multi-award-winning audio start-up. Founded in France in 2007, we have quickly established ourselves as a pioneer in the audio technology industry.

Our Mission

We are dedicated to elevating sound to its rightful place in people's lives. Our innovative technology has been protected by over 100 patents, and our products have won over 60 international awards.

Our Team

We are a dynamic and passionate team of experts who are committed to delivering exceptional customer experiences. We are looking for a talented Sales Associate to join our team at Harrods, Knightsbridge.

Key Responsibilities

  • Provide an exceptional sales and advisory service to our customers, using your personal experience and knowledge to develop sales and achieve Devialet's ambitions.
  • Share your high level of expertise on our products with our customers after in-house training.
  • Build productive, trusting, and long-term relationships with clients and fellow team members.
  • Meet and exceed management-set sales targets.
  • Be knowledgeable and aware of market trends and competitors.
  • Responsible for opening and/or closing the store.
  • Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high-potential ones.
  • Management of stocks, deliveries, and shipments to clients (UK and global). Keep track of all goods movement or sales and implement inventory on a weekly basis.
  • Ability to ensure excellent quality of daily reporting to Head Office.
  • Educate or assist customers on set up and carry out occasional installations.

Requirements

  • Experience in a customer-facing sales environment, ideally in a luxury retail environment.
  • Excellent understanding of sales principles and customer service practices.
  • Excellent communication skills and strong interpersonal skills.
  • Proactivity and ability to foresee and adapt to challenges and problem-solving skills.
  • IT skills.
  • Mandarin and Arabic language are a big plus.

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