FTTH Network Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Comex 2000 UK Ltd Full time

Job Title: FTTH Network Specialist

Reporting to: Operations Manager

Department: Gigaclear Installs

Working Pattern: Monday to Friday 8am to 5pm

Role Overview

The FTTH Network Specialist is responsible for the installation of fibre broadband services to residential customers. As a customer-facing field-based role, high levels of customer service and producing a quality service are paramount. The successful candidate will be responsible for installing fibre cables to residential premises, working at heights up to 15 metres, and delivering professional and quality customer service.

Responsibilities and Duties

  • Installation of fibre broadband services to residential premises, including carrying out external and internal cabling work.
  • Working at heights up to 15 metres, including working on telegraph poles and ladders.
  • Delivering professional and quality customer service.
  • Self-auditing work to ensure it meets all company and client standards.
  • Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe use.
  • Maintenance of a clean and tidy environment at all times.
  • Prepared to work in all weather conditions.

Requirements

  • A Full UK Driving License is essential due to the field-based nature of the role. Candidates must have held this license for 1 year and have a maximum of 6 points.
  • Full training will be provided to the right candidate, however, candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
  • Be able to communicate effectively and professionally with customers and clients.
  • Proactive in the resolution of engineering obstacles with liaison with Team Managers.
  • Ability to take direction from management and carry out works in an efficient and timely manner.
  • Dedication to delivering high levels of customer service.

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