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Business Process Consultant

2 months ago


London, Greater London, United Kingdom Wunderman Full time
About the Role

We are seeking a highly skilled Business Process Consultant to join our team in Copenhagen or London. As a Business Process Consultant, you will play a key role in designing processes and defining roles and responsibilities for our global top-tier clients.

Key Responsibilities
  • Conduct interviews with stakeholders to gather information about the client's current ways of working with marketing.
  • Define the client's future marketing processes by evaluating inputs and tailoring the process to fit the client's ambition, situation, and organization.
  • Evaluate and redefine the client's current roles and responsibilities to integrate with the new processes.
  • Assess the client's platform landscape to determine if current platforms can support the process and implement or adapt platforms to support the processes.
  • Identify areas of improvement and provide recommendations on how to optimize performance.
  • Develop operational playbooks and presentations.
  • Develop training materials and conduct training sessions to educate stakeholders on new processes, tools, and templates.
  • Support the client in implementing the new processes in the organization and evaluating feedback, change suggestions, and potential issues.
About You

We are looking for a proactive, sociable team player with excellent communication skills, including research, writing, and presentation skills. You should have a relevant master's degree, preferably in business administration, marketing, social sciences, or a similar field. 1-2 years of experience from a similar position is preferred, but if you have the right toolbox and mindset, we encourage you to apply anyway.

About Us

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. We work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets. We are committed to fostering an all-inclusive work environment that is both rewarding and career-forward.