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Metering and Billing Expert
2 weeks ago
We are currently seeking an experienced Metering and Billing Officer to join our team in London. This role involves providing a high-quality and responsive communal heating metering and billing service, ensuring that customers receive accurate and timely information.
Main Responsibilities:- Prepare and distribute accurate and timely statements of energy consumption and charges to residents each month.
- Act as the primary point of contact for customers regarding their heating and hot water accounts.
- Collaborate with development and property services teams to establish new accounts and tariff information for newly built properties.
- Analyze and review meter reads data to ensure accuracy and take corrective action as necessary.
- Update customer account information in accordance with tenancy and occupancy changes through effective communication with landlords and managing agents.
- Proven experience in the Housing or Energy sector.
- In-depth knowledge of heat billing accounting systems.
- Familiarity with energy and utility bills, including tariff structures.
- Excellent verbal and written communication skills.
- Understanding of customer care principles.