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Metering and Billing Expert

2 weeks ago


London, Greater London, United Kingdom Sanctuary Group Full time
Job Overview

We are currently seeking an experienced Metering and Billing Officer to join our team in London. This role involves providing a high-quality and responsive communal heating metering and billing service, ensuring that customers receive accurate and timely information.

Main Responsibilities:
  • Prepare and distribute accurate and timely statements of energy consumption and charges to residents each month.
  • Act as the primary point of contact for customers regarding their heating and hot water accounts.
  • Collaborate with development and property services teams to establish new accounts and tariff information for newly built properties.
  • Analyze and review meter reads data to ensure accuracy and take corrective action as necessary.
  • Update customer account information in accordance with tenancy and occupancy changes through effective communication with landlords and managing agents.
Skills and Qualifications:
  • Proven experience in the Housing or Energy sector.
  • In-depth knowledge of heat billing accounting systems.
  • Familiarity with energy and utility bills, including tariff structures.
  • Excellent verbal and written communication skills.
  • Understanding of customer care principles.