Business Manager for Industrial Distribution

2 days ago


Wolverhampton, Wolverhampton, United Kingdom Brammer Buck & Hickman Full time

We are seeking a dynamic Business Manager to join our Customer Hub in Wolverhampton.

About the Role

This is a varied position with plenty of room to make it your own. As a Branch Business Manager, you will be responsible for delivering an exceptional standard of service to customers and driving new business growth.

Key Responsibilities
  • Drive productivity, growth, and profit improvement in the management of contractual spend
  • Be responsible for the consistent delivery of products to meet customer contractual KPIs
  • Largely deal with internal customers on our customers' sites, requiring the ability to drive large volumes of work with a personal touch
About You

You will ideally be from an Industrial/Engineering background and have strong communication and people management skills to help drive the continued successful execution of our business strategy.

Requirements
  • A proven track record in the business-to-business services, preferably in the management of large customer service teams, showing an operating knowledge of both sales and operations
  • Analytical, process, and system biased, with the ability to recognise opportunities for refinement and consolidation within the operation
  • Experience of managing a Customer Service Hub operation would certainly be advantageous
  • Strong knowledge of Sales Order Processing systems is a prerequisite
  • The ability to use basic software to analyse, spot trends in performance, and implement new ways of working
  • Management of teams including recruitment, training, development, motivation, and performance management
  • Profit and cost centre management accountability
  • Customer relationship management experience and a strong customer service ethos
  • Demonstrate knowledge and experience of 'profit engineering' contracts and services
  • An effective working style to ensure strong and collaborative relationships exist within other business functions
  • Demonstrate good interpersonal and communication skills
  • An individual who will gain credibility and win respect across the organisation
  • Confidence with a drive to challenge and develop the performance to the next level
About Our Company

We started with an ambition to disrupt the traditional model of European industrial distribution, and a commitment to doing things differently for our colleagues and customers.

Today, we are the clear market leader with a presence in 22 markets and sales of €3bn.

We've built an environment based on trust, openness, and kindness, where different perspectives can thrive.

We value your initiative: in turn, we offer autonomy, flexibility, and the chance to shape your career.

What We Offer
  • A highly competitive base salary (£55,000 - £65,000)
  • A car or car allowance
  • Private medical insurance
  • A pension scheme

We'll support you with flexible working, industry-leading training through the Rubix Academy, leadership opportunities, and mentoring.



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