Business Manager for Industrial Distribution
2 days ago
We are seeking a dynamic Business Manager to join our Customer Hub in Wolverhampton.
About the RoleThis is a varied position with plenty of room to make it your own. As a Branch Business Manager, you will be responsible for delivering an exceptional standard of service to customers and driving new business growth.
Key Responsibilities- Drive productivity, growth, and profit improvement in the management of contractual spend
- Be responsible for the consistent delivery of products to meet customer contractual KPIs
- Largely deal with internal customers on our customers' sites, requiring the ability to drive large volumes of work with a personal touch
You will ideally be from an Industrial/Engineering background and have strong communication and people management skills to help drive the continued successful execution of our business strategy.
Requirements- A proven track record in the business-to-business services, preferably in the management of large customer service teams, showing an operating knowledge of both sales and operations
- Analytical, process, and system biased, with the ability to recognise opportunities for refinement and consolidation within the operation
- Experience of managing a Customer Service Hub operation would certainly be advantageous
- Strong knowledge of Sales Order Processing systems is a prerequisite
- The ability to use basic software to analyse, spot trends in performance, and implement new ways of working
- Management of teams including recruitment, training, development, motivation, and performance management
- Profit and cost centre management accountability
- Customer relationship management experience and a strong customer service ethos
- Demonstrate knowledge and experience of 'profit engineering' contracts and services
- An effective working style to ensure strong and collaborative relationships exist within other business functions
- Demonstrate good interpersonal and communication skills
- An individual who will gain credibility and win respect across the organisation
- Confidence with a drive to challenge and develop the performance to the next level
We started with an ambition to disrupt the traditional model of European industrial distribution, and a commitment to doing things differently for our colleagues and customers.
Today, we are the clear market leader with a presence in 22 markets and sales of €3bn.
We've built an environment based on trust, openness, and kindness, where different perspectives can thrive.
We value your initiative: in turn, we offer autonomy, flexibility, and the chance to shape your career.
What We Offer- A highly competitive base salary (£55,000 - £65,000)
- A car or car allowance
- Private medical insurance
- A pension scheme
We'll support you with flexible working, industry-leading training through the Rubix Academy, leadership opportunities, and mentoring.
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