Key Accounts Finance Coordinator

1 week ago

Gloucester, United Kingdom Lease Electric Full time

We are seeking a highly organized and detail-oriented Key Accounts Finance Coordinator to join our team at Lease Electric. This is an exciting opportunity to be part of our sales operations, ensuring seamless management of customer relationships, vehicle finance processing, and in-life contract administration.

**Job Summary:**

The successful candidate will serve as the primary liaison between our customers, procurement partners, and internal teams, guaranteeing a top-notch experience from vehicle order to contract completion.

**Responsibilities:

Vehicle Finance Processing:

  • Assist with vehicle finance applications, including preparing and submitting associated documents and forms.
  • Liaise with customers to ensure timely signing of finance agreements and complete all necessary paperwork.
  • Collaborate with partners to ensure timely and accurate processing of all finance-related tasks.

Vehicle Orders and Delivery Coordination:

  • Process vehicle orders with our procurement partner, ensuring timely and accurate execution.
  • Liaise with customers to update them on the status of their vehicle orders and arrange delivery.
  • Troubleshoot any delays or issues and communicate with relevant stakeholders to find resolutions.

CRM Management:

  • Maintain and update the CRM system with customer information, contract details, and communication history.
  • Ensure all customer data is accurate and up-to-date for smooth operations and reporting.

Customer Experience & In-Contract Management:

  • Be the main liaison between the customer and the customer experience team, handling in-contract queries such as mileage rescheduling and adjustments.
  • Manage the end-of-contract process, including arranging vehicle collections, facilitating early terminations, and addressing any final queries.
  • Provide exceptional customer service throughout the lease duration, ensuring a smooth and positive experience.

Qualifications and Skills:

  • Prior experience in sales support, customer service, or a similar role (automotive or leasing experience is a plus).
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Proficiency with CRM systems and basic finance processing knowledge.
  • Excellent communication and interpersonal skills, with a customer-first approach.
  • Attention to detail and problem-solving abilities to handle contract and finance-related queries.
  • Ability to work independently and take ownership of tasks.

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