Hotel Ambassador
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Hotel Ambassador to join our team at Park Plaza. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.
Key Responsibilities
- Provide personalized and attentive service to guests, responding to their needs and requests in a prompt and professional manner.
- Act as a liaison between guests and the hotel team, ensuring that all requests are met and that guests are satisfied with their stay.
- Assist with check-in and check-out procedures, as well as handling guest inquiries and resolving any issues that may arise.
- Stay up-to-date with local events and activities, providing recommendations and information to guests as needed.
- Collaborate with other hotel departments to ensure seamless service delivery and to resolve any guest complaints or issues.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
- Ability to work in a fast-paced environment and to multitask with ease.
- Strong problem-solving skills and the ability to think on your feet.
- Knowledge of local events and attractions, as well as a passion for providing exceptional customer service.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and forward-thinking company.
- A comprehensive training program to help you develop your skills and knowledge.
- A fun and supportive work environment.
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