Hotel Ambassador

2 weeks ago


London, Greater London, United Kingdom Park Plaza Full time

About the Role

We are seeking a highly skilled and experienced Hotel Ambassador to join our team at Park Plaza. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities

  • Provide personalized and attentive service to guests, responding to their needs and requests in a prompt and professional manner.
  • Act as a liaison between guests and the hotel team, ensuring that all requests are met and that guests are satisfied with their stay.
  • Assist with check-in and check-out procedures, as well as handling guest inquiries and resolving any issues that may arise.
  • Stay up-to-date with local events and activities, providing recommendations and information to guests as needed.
  • Collaborate with other hotel departments to ensure seamless service delivery and to resolve any guest complaints or issues.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Ability to work in a fast-paced environment and to multitask with ease.
  • Strong problem-solving skills and the ability to think on your feet.
  • Knowledge of local events and attractions, as well as a passion for providing exceptional customer service.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and forward-thinking company.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A fun and supportive work environment.

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