ServiceNow Developer Lead

1 month ago

London, Greater London, United Kingdom BSI Full time

About the Role:

We are seeking a highly skilled ServiceNow Developer Lead to join our team at BSI. As a key member of our Digital Workplace team, you will be responsible for leading the development and implementation of ServiceNow solutions.

Key Responsibilities:

  • Provide technical guidance and mentorship to the ServiceNow development team members.
  • Ensure that development work is completed on time and to a high standard.
  • Work closely with project managers, functional consultants, and other teams to ensure that development work is aligned with business requirements.
  • Provide technical support to other teams and help resolve technical issues.
  • Hands-on delivery of change requests for ServiceNow modules.
  • Influence and recommend solutions for the prioritisation strategy for new requirements, to provide an audit trail, transparency.
  • Develop existing and new processes by analysing and identifying areas for modification to improve the "As Is". Utilising and assigning in maintaining the administrative tools (Azure Dev Ops and ticketing system).
  • Maintain systems by monitoring, identifying and correcting software defects.
  • Write and maintain code specification and business functionality/user documentation. Maintain documentation.
  • Analyse the performance of the ServiceNow enterprise platform to take action to correct deficiencies along with other team members.
  • Provide build estimates for assigned tasks / work items.
  • Undertake development of scoped product features and enhancements as per business requirements.
  • Liaise with internal business stakeholders to gain understanding of needed changes or modifications of existing programs.

Requirements:

  • Substantial experience working with ServiceNow.
  • Experience with ServiceNow Integration especially with service graph connectors.
  • Demonstrates capability of proactive end-to-end ownership of product delivery including delivery to estimates, robust hosting, smooth release management, and consistency in quality.
  • Demonstrating in-depth knowledge and experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps).
  • Strong experience in Scripting and ServiceNow APIs.
  • Good knowledge of JavaScript.
  • AJAX, XML, JSON, CSS, and HTML. - Nice to have
  • Proficient with Agile and Waterfall methodologies.
  • Strong analytical and communication skills, and the ability to work well in a fast-paced, dynamic team environment.

What We Offer:

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

About BSI:

BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark.

Join Our Team:

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

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