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Front of House Manager

2 months ago

Harlow, Essex, United Kingdom Loungers Full time
Be the Best in the Business

Loungers is all about creating amazing experiences for our customers, and we're looking for a talented Front of House Supervisor to join our team. As a key member of our management team, you'll play a crucial role in delivering exceptional service and ensuring our lounges are the go-to destination for the local community.

The Role

We're looking for someone with a passion for hospitality and a proven track record of success in a similar role. As a Front of House Supervisor, you'll be responsible for leading from the front, setting the pace high for your team and ensuring every customer leaves happy. You'll be all over the detail, never settling for second best and making it your mission for your lounge to be the best it can be.

The Benefits
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licensed Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For
  • You're probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafù or coffee shops.
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
Want to Learn More?

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