Financial Services Advisor
3 days ago
**Job Title:** Financial Services Advisor
We are seeking a highly skilled and dedicated individual to join our team as a Financial Services Advisor at GBS Global Applied Knowledge. As a key member of our staff, you will play a crucial role in providing exceptional support to students and applicants with their Student Funding applications.
About the Role:
- You will be responsible for contacting students, scheduling online meetings, updating records, and responding to enquiries related to student funding and eligibility criteria.
- You will provide a high level of customer care throughout the academic year.
Working Pattern:
- Monday - Friday: 3pm to 8pm
- Saturday: 10am to 3pm
- Sunday (Only During Enrolment Periods)
- Please note that working pattern is subject to change during busy periods.
Main Responsibilities:
- Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS.
- Coordinate with relevant departments to resolve students' queries.
- Respond to students' queries via email and SysAid ticketing system.
Requirements:
- A high degree of computer literacy, particularly Microsoft Office Excel.
- A background in Student Finance is desirable but not essential.
- A dynamic, enthusiastic, self-motivated, and disciplined individual with good communication, listening, and organizational skills.
- Effective time management and planning.
- Strong communication skills both verbal and written.
- The ability to think outside the box.
Other Information:
- The Finance Support Officer will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy.
- The GBS's Social, Economic, and Environmental responsibilities and minimize environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
- To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
Estimated Salary Range: £22,000 - £28,000 per annum depending on experience.
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