Financial Services Advisor

3 days ago


Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time

**Job Title:** Financial Services Advisor

We are seeking a highly skilled and dedicated individual to join our team as a Financial Services Advisor at GBS Global Applied Knowledge. As a key member of our staff, you will play a crucial role in providing exceptional support to students and applicants with their Student Funding applications.

About the Role:

  • You will be responsible for contacting students, scheduling online meetings, updating records, and responding to enquiries related to student funding and eligibility criteria.
  • You will provide a high level of customer care throughout the academic year.

Working Pattern:

  • Monday - Friday: 3pm to 8pm
  • Saturday: 10am to 3pm
  • Sunday (Only During Enrolment Periods)
  • Please note that working pattern is subject to change during busy periods.

Main Responsibilities:

  • Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
  • Assist students in making their applications to Student Finance via online or paper application forms.
  • Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS.
  • Coordinate with relevant departments to resolve students' queries.
  • Respond to students' queries via email and SysAid ticketing system.

Requirements:

  • A high degree of computer literacy, particularly Microsoft Office Excel.
  • A background in Student Finance is desirable but not essential.
  • A dynamic, enthusiastic, self-motivated, and disciplined individual with good communication, listening, and organizational skills.
  • Effective time management and planning.
  • Strong communication skills both verbal and written.
  • The ability to think outside the box.

Other Information:

  • The Finance Support Officer will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy.
  • The GBS's Social, Economic, and Environmental responsibilities and minimize environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
  • To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

Estimated Salary Range: £22,000 - £28,000 per annum depending on experience.



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