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Implementation Consultant
2 months ago
The Implementation Consultant is a key member of our team at Allegis Global Solutions, responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. This role requires a strong understanding of the end-to-end Contingent Workforce Management process, including successful process and system implementation strategy and execution.
Key Responsibilities
- Lead complex enterprise analysis sessions with multiple Client Teams to gather requirements, define, and design future state business processes based on customer needs.
- Actively seek ways to apply business process efficiencies via technology, consulting on market and technical trends and recommending best practices resulting in operational gain.
- Partner with functional and technical subject matter experts (internal and external) and develop alternative technical or business solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
- Ensure configuration is accurate based on business and technical requirements; including, but not limited to: completing end-to-end configuration testing, coordinating and leading Client User Testing, documenting and tracking test results and ensuring issues are resolved in a timely manner.
- Lead all change management activities by defining client-specific strategies, consulting on best practice and formulating actionable plans to deploy change management efforts.
- Draft and own all process documentation, manuals, communications and training materials relevant to the future state program and change management activities.
- Dedicate effort to enhance implementation methodology by identifying and deploying process improvement strategies across team.
- Identify and document Implementation best-practices and socialize them across AGS teams appropriately.
- Mentor and/or train new Implementation Team members.
Qualifications
- Thorough understanding of the end-to-end Contingent Workforce Management process, including successful process and system implementation strategy and execution.
- Experience in process improvement or business process re-engineering, involving multi-faceted systems or processes and utilizing tools and techniques to make business impact.
- Experience in process mapping and business process modeling.
- Demonstrated ability to sift through ambiguity, solving technical and business problems; effectively present conceptual information to all levels of internal and external management.
- Demonstrated competency in strategic thinking with strong abilities in relationship management, working with demanding stakeholders, and driving change adoption.
- Experience in working with cross-functional teams to solve complex business problems and meet project deliverables.
- Advanced in leading client discussions and driving project teams to decision consensus.
- Demonstrated competency in self-discipline and independently completing project deliverables.
- Excellent verbal and written communication skills.
- Advanced in ability to maintain very detailed documentation, including but not limited to process maps, operational manuals and training materials.
- Intermediate knowledge of all AGS VMS partner platforms and advanced knowledge on at least one of them.
- Expert with Microsoft Office Suite, specifically Visio.
- Fundamental knowledge of Microsoft Project and project management tools.
- Ability to travel up to 25%.
