Workshop Quality Assurance Specialist

6 days ago

London, Greater London, United Kingdom Halliwell Jones Group Full time
About Us:
Halliwell Jones Group is a leading provider of automotive services in the North West region. Our Warrington Centre is one of the most modern and well-equipped facilities in the area, offering a comprehensive range of services, including aftersales, bodyshop, and sales. We pride ourselves on delivering exceptional customer service and maintaining high standards of quality and efficiency.

**Job Title:**
We are currently seeking a highly skilled Workshop Controller to join our team at Halliwell Jones (Warrington) Ltd. As a Workshop Controller, you will play a critical role in ensuring the smooth operation of our workshop, managing workflow, and supervising staff to meet performance targets.

**Key Responsibilities:**
Your key responsibilities will include:
  • Managing workshop activity relating to BMW Technical issues and systems and overall productivity.
  • Coordinating maintenance and repair schedules to minimize downtime and maximize vehicle availability.
  • Supervising and managing workshop staff to ensure they meet performance targets.

**Requirements:**
To succeed in this role, you will need to have a proven track record of high achievement within the aftersales/service arena. You should be able to work effectively with a strong company management team and possess excellent communication and interpersonal skills. Other essential requirements include:
  • Able to work alongside a strong company management team.
  • Good judgement and ability to act with discretion, diplomacy, and tact.
  • Proven high level of customer satisfaction and experience in planning, controlling, and monitoring processes in customer services.
  • Excellent customer service skills with a commitment to providing the best possible standard of service.

**What We Offer:**
In addition to a competitive salary, we offer a range of benefits, including 22 days holiday plus bank holidays AND your birthday off, Employee Car Scheme (dependent on production and availability of cars), Family run business and friendly culture, Specialist training with BMW UK, BMW accreditation, Ongoing development and achievable career path, State of the art facility and working environment, and Life Assurance Scheme.

**Estimated Salary:** £50,000 - £60,000 per annum depending on experience.

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