Operations Management Specialist
5 days ago
Are you passionate about ensuring smooth operational activities? At QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company, we are seeking an experienced Operations Management Specialist to join our International team.
Your Role
As an Operations Management Specialist at QuickSTAT, you will be responsible for handling and monitoring all operational activities, ensuring compliance with company policies. Your primary goal will be to maximize client satisfaction by working closely with the Customer Service and Sales teams.
Your Responsibilities
- Work as part of the daily operations of the LHR Control Tower team;
- Manage daily email volumes in the Control Group inbox;
- Develop and implement customer-focused operational policies and procedures;
- Assist with complex and escalated Operational issues in accordance with the Operations Manager/Supervisor. Monitor accuracy of reporting and data base information; Co-ordinate customer service projects and initiatives;
- To on a daily basis ensure Network/Vendor partner compliance to all agreed company policies, procedures, and pricing structures;
- Provide weekend/OOH cover for general Customer Service processes & procedures.
Your Skills and Experiences
- Customer Service experience;
- Comprehensive understanding of Courier/Freight Operations including Import/Export/Warehouse & Transport;
- Good understanding of World Geography;
- Negotiation and problem-solving skills;
- Able to operate under sometimes pressurized situations;
- Flexibility to work from Sunday to Thursday rotating shifts;
- Good computer skills, Word/Excel/PowerPoint essential;
Estimated Salary:£30,000 - £40,000 per annum
Benefits
- Competitive wages;
- Private Medical Insurance;
- Contributory Pension Scheme;
- Life Assurance;
- PHI Income protection;
- Route 2 Rewards scheme offering discounts on groceries, holidays, dining out, and more;
- WeCare employee assistance programme providing access to GP, legal, and financial advice along with mental health counselling;
About Us
At Kuehne+Nagel, we offer a wealth of opportunities to grow and expand your career. Join our organization and take advantage of our global network and resources.
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