IT Systems Manager

3 weeks ago

London, Greater London, United Kingdom GPA Global | Packaging Solutions Full time

We are GPA Global, a team that specializes in design, engineering, manufacturing, and distribution of bespoke packaging solutions for the world's leading brands. Our commitment to corporate social responsibility and sustainability drives us to reduce our carbon footprint and address social inequalities. As an IT Manager UK and Ireland, you will join a diverse community that collaborates closely with the business to ensure the optimal performance of information technology systems.

The role involves ensuring the highest level of customer service quality as a Lead Help Desk activities for our offices in the UK and Ireland, including onboarding and offboarding users and logical access management. You will also support the overall business strategy by identifying, prioritizing, and implementing new features, systems, and potential changes/enhancements. Additionally, you will be responsible for implementing security and technical infrastructure projects, such as Active Directory migration, centralized device standard management, and logical access management. Furthermore, you will be a driving force behind simplifying, standardizing architecture, processes, and organization. You will manage budgets, contracts, and providers, and lead continuous improvement plans.

Key responsibilities include ensuring rigorous control of licenses, security certificates, and device usage, as well as developing and maintaining comprehensive documentation. You will also support the Global IT Infrastructure team in implementing strategic technical and security projects and contribute to the implementation of strategic business projects, such as D365 CRM-PDM-ERP. Moreover, you will recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements. Lastly, you will stay updated on industry standards, emerging technologies, cybersecurity risks, and regulatory requirements that may impact IT strategy.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent education and experience.
  • Minimum 5 years of experience as a help desk manager, project manager, application, or infrastructure team manager.
  • Excellent project management skills, including task prioritization, meeting deadlines, and managing multiple subjects simultaneously.
  • Analytical capabilities to build reports and analyze data to provide insights.
  • Hands-on experience with remote-control software, workstations (MAC, Windows), smartphones (Android, OS), printers, and desk phones.
  • Reliable technical knowledge about network infrastructure, including SecOps operations (FW, Switch...), monitoring, and vulnerability scanning for workstations, servers, applications, and network components.
  • Microsoft product expertise, particularly O365 (Power BI, Power Apps workflow configuration, SharePoint internal site creation), and D365 (CRM/PDM/ERP).
  • ITSM, ITIL expertise, including tools, methods of work, and practical knowledge of adapting organization, process, and tool to manage user requests, resolve incidents, and handle changes.
  • Proven experience in administration authentication solutions (Azure Active Directory) and logical access management.

Personal Requirements:

  • Proven experience in multinational organizations.
  • Excellent communication skills, with the ability to give instructions and information to a non-technical audience.
  • Customer-service oriented with a problem-solving attitude, root cause identification skills.
  • Strong analytical thinking.
  • Problem-solving abilities.
  • Adaptability and ability to work with ambiguity.
  • Team collaboration skills.

Benefits: Our company offers a pension of 4%, private health insurance, and life and income protection insurance.

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