Customer Service Representative

3 weeks ago


Ashford, Kent, United Kingdom Tenpin Ltd Full time
Career Opportunity:

We are seeking a Customer Service Assistant to join our team at Tenpin Ltd. As a Customer Service Assistant, you will be responsible for delivering an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.

Key Responsibilities:

  • Deliver exceptional customer service
  • Book customers in at reception and provide information about our services
  • Be a point of contact for customer questions and concerns
  • Be alert to sales opportunities and promote our services
  • Host individuals and parties, ensuring a fun and enjoyable experience
  • Maintain a clean and tidy environment
  • Prepare and serve food and drinks

Requirements:

  • Full of determination, enthusiasm, and be able to work in a fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Tenpin Ltd Benefits:

  • Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Further Information:

If you are looking for a career development opportunity, Tenpin Ltd is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.



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