Store Leader

4 days ago

Sheffield, Sheffield, United Kingdom QFM Group Full time

We're seeking a seasoned General Manager to lead our Costa Coffee team in one of our Sheffield Stores. This is an excellent opportunity for an experienced General Manager, Store Manager, or an aspiring Assistant Manager looking to step up into a General Manager role.

At Costa Coffee, we're passionate about inspiring the world to love great coffee. We're all about embracing passion, energy, and teamwork to serve memorable moments for every customer. As a courageous leader, you'll take your store to new heights with your experience, resourcefulness, and nurturing talent from within your team.

A Costa Coffee General Manager's life is a busy one. We treat our General Managers as business owners, giving them full ownership of the store. This means you'll be responsible for the stock, standards, team, labour, and customers. You'll take accountability for the profit and loss, the look and feel of your store, and for delivering brand standards.

Our core focus is serving Amazing Coffee, Shining Clean Stores, and Excellent Customer Service.

Responsibilities of a Coffee Shop General Manager at Costa Coffee:

  • Creating the perfect space for customers to enjoy our coffee - you'll have a unique skill for anticipating customer needs and ability to think outside the box to create memorable moments.
  • Taking ownership of all controllable costs within your store through effective management of stock, labour, and training.
  • Inspiring the team to feel valued, get involved, and follow your lead, enabling them to execute with excellence.
  • Full accountability for maintaining brand standards and owning the health and safety within the store.
  • Training and developing your team to reach their full potential.

Requirements to be a Coffee Shop Manager at Costa Coffee:

  • A leader with coaching experience, leading from the front.
  • A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity.
  • A brand ambassador who ensures great attention to brand standards.
  • An ambitious character who wants to be part of our growth journey.
  • Ability to thrive under pressure and execute with pace.
  • Experience of managing and developing teams.

Benefits of being a Coffee Shop General Manager at Costa Coffee:

  • Annual salary review
  • 28 days' holiday
  • Employee discounts and cashback scheme
  • Costa discount card
  • Excellent career prospects and development
  • Company pension scheme
  • Access to an Apprenticeship Scheme - Level 3 and Level 4

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