Shop Operations Leader
4 weeks ago
Role Overview
We are seeking an experienced Shop Manager to lead our store team in delivering exceptional customer service across multiple channels, including in-store, delivery, and online ordering. Your key responsibilities will include managing the day-to-day operations of the store, ensuring a positive customer experience, and developing the skills of your team members.
Main Responsibilities
- Manage store operations to achieve sales and customer service targets
- Lead and motivate a high-performing team to deliver excellent customer service
- Ensure a smooth customer experience across all channels
- Develop and implement plans to improve customer satisfaction and loyalty
Requirements
- Experience in a similar retail management role
- Excellent leadership and communication skills
- Able to work flexibly and manage multiple priorities
- Passionate about delivering exceptional customer service
About Us
Greggs Plc is a leading food-on-the-go retailer with a strong commitment to customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
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