Shop Operations Leader

5 days ago


Thirsk, North Yorkshire, United Kingdom Greggs Plc Full time

Role Overview

We are seeking an experienced Shop Manager to lead our store team in delivering exceptional customer service across multiple channels, including in-store, delivery, and online ordering. Your key responsibilities will include managing the day-to-day operations of the store, ensuring a positive customer experience, and developing the skills of your team members.

Main Responsibilities

  • Manage store operations to achieve sales and customer service targets
  • Lead and motivate a high-performing team to deliver excellent customer service
  • Ensure a smooth customer experience across all channels
  • Develop and implement plans to improve customer satisfaction and loyalty

Requirements

  • Experience in a similar retail management role
  • Excellent leadership and communication skills
  • Able to work flexibly and manage multiple priorities
  • Passionate about delivering exceptional customer service

About Us

Greggs Plc is a leading food-on-the-go retailer with a strong commitment to customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.



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