IT Support Specialist

1 month ago


London, Greater London, United Kingdom nationalmuseums.org - Jobboard Full time

Job Summary

We are seeking a skilled IT Support Specialist to join our team at Royal Museums Greenwich. As a Helpdesk Analyst, you will be responsible for providing technical support and troubleshooting IT-related issues across the museum's sites.

Key Responsibilities

  • Provide customer-focused IT support and troubleshooting services for internal customers
  • Support IT infrastructure and business systems across the museum sites
  • Configure, deploy, and support PCs, laptops, Apple Macs, and tablet devices
  • Collaborate with the IT Service Desk Manager to escalate issues and deliver IT projects

Requirements

  • Recent experience in a busy Helpdesk environment
  • Working knowledge of PCs and laptops, particularly Windows 10
  • Advanced knowledge of Microsoft Office applications
  • Excellent communication skills and ability to deliver a high-quality service

What We Offer

  • A culture encouraging inclusion and diversity
  • A generous pension scheme and 22 days annual leave
  • Flexible working options and continuous performance management reviews

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