IT Support Specialist
1 month ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Royal Museums Greenwich. As a Helpdesk Analyst, you will be responsible for providing technical support and troubleshooting IT-related issues across the museum's sites.
Key Responsibilities
- Provide customer-focused IT support and troubleshooting services for internal customers
- Support IT infrastructure and business systems across the museum sites
- Configure, deploy, and support PCs, laptops, Apple Macs, and tablet devices
- Collaborate with the IT Service Desk Manager to escalate issues and deliver IT projects
Requirements
- Recent experience in a busy Helpdesk environment
- Working knowledge of PCs and laptops, particularly Windows 10
- Advanced knowledge of Microsoft Office applications
- Excellent communication skills and ability to deliver a high-quality service
What We Offer
- A culture encouraging inclusion and diversity
- A generous pension scheme and 22 days annual leave
- Flexible working options and continuous performance management reviews
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