High Intensity User Care Specialist

3 weeks ago

London, Greater London, United Kingdom Central London Community Health Trust Full time
Job Summary

We are seeking a highly skilled Care Coordinator for HIUs to join our team at Central London Community Health Trust. As a key member of our Urgent Care Service, you will play a vital role in coordinating and delivering support services to High Intensity Users (HIUs) of our Urgent and Emergency Care services.

Main Responsibilities

* Identify HIUs who require additional support and review their needs with relevant clinical and other support teams

* Determine the most suitable services to provide support and refer patients accordingly

* Track processes and outcomes of the service and provide information and training to local health and social care professionals

* Coordinate attendance at MDT meetings, record accurate minutes, and work with local providers to prioritize the needs of HIUs

* Maintain accurate records on the HIU Patient Case Tracker and use the HIU dashboard to track patient activity

* Develop and maintain effective working relationships with clients and the wider team

* Work with a wide range of health, social care, and third sector organizations to prioritize care for HIUs

* Facilitate discussions between primary care, hospital, and community services

* Manage patient caseloads and advise on improvements to deliver measurable outcomes

* Publicize the service to users and staff across the Borough and work with local organizations to prioritize care for HIUs

About Us

As a valued member of our team, you will have access to a comprehensive induction, local induction, car lease scheme, flexible working options, annual travel card loan, training, and development opportunities.

Requirements

* English and Maths GCSE

* Specialist knowledge or interest acquired through training and extended courses related to healthcare

* Excellent IT skills and positive attitude towards learning and using your own initiative for problem solving

* Proven record of excellent written and verbal communication and interpersonal skills

* Good organizational and time management skills

* Ability to prioritize and manage own workload and show initiative to complete tasks independently and with multi-disciplinary teams

* Experience of administrative duties and working in a clinical healthcare setting

* Ability to establish credibility and develop and maintain effective working relationships with clients and the wider team

* Strong analytical and judgement skills and ability to interpret information and present results in a clear and concise manner

* High level of self-motivation, drive for performance and improvement, and flexibility in approach

* Willingness to undergo further training or development

Key Attributes

* Professional attitude and assertive approach

* Conscientious, hardworking, and self-motivated to work with minimal supervision

* Ability to meet deadlines and work under pressure

* Creative and tenacious in finding solutions to difficult problems

* Willingness to work with information, clinicians, social workers, and managers

* Strong sense of commitment to openness, honesty, and integrity in undertaking the role

Language

The preferred language for this role is English.

Contact Information

If you are a motivated and experienced professional looking to make a difference in the lives of HIUs, please submit your application.

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