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Infrastructure Specialist
2 months ago
Job Title: Infrastructure Engineer
Job Type: Permanent
Company: Charles Simon Associates Ltd
Location: West Drayton
Job Description:
We are seeking an experienced Infrastructure Engineer to join our team at Charles Simon Associates Ltd. As an Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining the company's IT infrastructure.
Key Responsibilities:
- Owning Escalations: As the subject matter expert, you will own escalations from the 1st/2nd line team and resolve complex tickets across hardware and software platforms.
- Resolving Complex Tickets: You will take ownership of complex and technically challenging issues, creating documentation and ensuring seamless resolution.
- Infrastructure Management: You will manage and maintain various tool sets and solutions around security, mail hygiene, and backups.
- Managed Service Providers: You will manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions.
- Proactive Monitoring: You will proactively monitor and maintain the infrastructure estate, ensuring optimal performance.
- Hardware Solutions: You will consult on hardware solutions and provide guidance on hardware standards.
- Service Improvements: You will play a key role in developing and implementing service improvements across the group.
- Colleague Support: You will provide support and mentoring to colleagues across the IT Service.
Requirements:
- Previous Experience: Previous experience in a similar role is vital.
- O365 Experience: Strong O365 experience, including Intune.
- AzureAD/Entra ID Experience: AzureAD/Entra ID experience is required.
- Virtualization Experience: Virtualization experience, ideally Hyper-V, however VMware would be sufficient.
- Routing and Switching: Basic configuration experience within routing and switching.
- MS Intune Experience: MS Intune experience is essential.
- MS Azure Experience: MS Azure experience is required.
Salary: Up to £45,000 per annum plus benefits.
