Retail Brand Ambassador

3 weeks ago


Birmingham, Birmingham, United Kingdom SELFRIDGES Full time

About the Role

This position at Selfridges offers a unique opportunity to take on a leadership role in our mens streetwear department as a Brand Specialist. As a leader, you will be responsible for delivering exceptional customer service, creating memorable experiences, and effectively managing complaints.

Key Responsibilities:

  1. Provide outstanding service to customers by sharing product knowledge and creating a positive experience.
  2. Motivate and inspire colleagues in your department by sharing brand knowledge and communicating new information to drive sales.
  3. Take ownership of tasks beyond your role expectations and identify opportunities to improve business, customer service, and retail standards.
  4. Follow health and safety procedures and security protocols, and contribute to preventing stock loss.
  5. Adapt to changing challenges and work collaboratively across departments.
  6. BUILD AND DEVELOP YOUR OWN CUSTOMER BASE BY NURTURING RELATIONSHIPS THROUGH EXCEPTIONAL SERVICE SKILLS.

What We Are Looking For

We are seeking an experienced and passionate individual who is all over numbers, a great communicator, well-informed about competitors, and a sales and service expert. You will also be collaborative, approachable, and invested in your team's success.

A key aspect of this role is maintaining high standards, replenishing stock, and inspiring others to deliver exceptional results.

The salary for this role is approximately £45,000 per annum, depending on experience and qualifications.


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