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Customer Service Representative
2 months ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and helping our customers find the perfect vehicle.
Key Responsibilities- Prepare the showroom and cars for the day ahead, ensuring a welcoming and engaging environment for our customers.
- Assist with showroom presentation and advertising, showcasing our products in the best possible light.
- Support the Sales department and deliver excellent customer service, ensuring a seamless experience from enquiry to delivery.
- Organise and accompany customers on test drives, providing expert knowledge and guidance.
- Stay up-to-date with our vehicles and manufacturers, ensuring you can provide accurate and informed advice to our customers.
- Enhance the customer journey from enquiry to delivery, ensuring every interaction is positive and memorable.
- Excellent communication skills, with the ability to build rapport with customers and colleagues alike.
- A positive attitude and willingness to go the extra mile, ensuring every customer leaves with a smile.
- A full UK driving licence, enabling you to accompany customers on test drives.
- The ability to work independently and as part of a team, with a strong focus on collaboration and mutual support.
- A desire to progress within the role, with a clear career path to car sales.
At Arnold Clark, we're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. We believe in nurturing talent and encouraging ambition, and we're passionate about people who take pride in their work.
We're an equal opportunities employer, and we welcome applications from all qualified candidates. If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you.
