Digital Services Support Specialist
1 month ago
This position is responsible for providing technical support and guidance to teams within our Global Technology Operations Team. As part of the Applications team, this role serves as an escalation point for Application/Technical support specialists.
Key Responsibilities:
• Become the Technical Service Owner for assigned Applications/Technologies
• Ensure support services meet committed SLA's & KPI's are on target
• Conduct technical training/knowledge transfer when required to internal technical teams
• Manage the onboarding of new Global Technical Services into Production
• Manage & liaise with our 3rd Party Vendors, Partners and Suppliers
Required Skills and Qualifications:
• Strong understanding of .NET and API's
• Understanding of Data Flows & Reporting
• Proven knowledge of ITSM tools & processes
• Experience in multiplatform environments
• Ability to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy)
The estimated salary for this role is $80,000-$110,000 per year, depending on experience.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
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