Customer Service Specialist

2 days ago


Worksop, Nottinghamshire, United Kingdom ENGINEERINGUK Full time
Customer Service Role Overview

We are looking for a highly skilled Customer Service Specialist to join our team at ENGINEERINGUK's Worksop Gateford Rd Superstore. This role involves providing exceptional customer service and supporting our team to serve customers better every day.

Key Responsibilities:

  • Co-ordinate resources to deliver outstanding service to customers
  • Plan ahead to ensure the right resources are available when needed
  • Support managers in coordinating seasonal, community, and charity events
  • Develop strong relationships with customers, greet them warmly, and serve them with pride
  • Make informed decisions that meet customer needs
  • Stay passionate and knowledgeable about our products and services
  • Be punctual and properly presented

Benefits Package:

  • 20 days holiday plus a personal day rising to 22 days after 12 months
  • Request flexible working from day one
  • 10% off and 15% at pay-day weekends with Colleague Clubcard
  • Access to free wellbeing services and a range of resources
  • Life cover of five times your salary and an award-winning pension scheme
  • Uniform provided and policies to support you through life's moments
  • Access to colleague networks for social connection and collaboration

About Us:



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