Operations Director

4 weeks ago


Bedford, Bedford, United Kingdom Amazon UK Services Ltd. Full time

About the Role

As an Area Manager at Amazon UK Services Ltd., you will be responsible for leading a team that ensures the smooth operation of our sites. Your primary focus will be on creating and maintaining a culture of safety and quality, while also driving process improvements and productivity.

Key Responsibilities

  • Create and implement a culture of safety and wellbeing
  • Analyse and improve quality and productivity
  • Oversee projects to streamline processes and increase quality of service
  • Work collaboratively with management-level colleagues to standardise shift practices

A Day in the Life

You will work on a shift pattern at one of our sites, focusing on owning and driving a culture of safety and upholding quality and shift performance standards. Your day will be varied, including routine team management, daily operational responsibilities, process improvement, and operational contingency tasks.

About the Team

Amazon Extra Large (AMXL) is responsible for managing the entire service, from supply chain fulfilment to delivery and returns. Our team is dedicated to providing an extra level of customer care, including unpacking, assembling, and installing large items, and taking away old items where needed.

Requirements

  • A degree
  • Relevant experience in people management
  • Relevant experience of communicating with a wide range of stakeholders
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • Advanced proficiency in verbal and written English and local language

Preferred Qualifications

  • Experience working with Lean, Six Sigma and Kaizen techniques
  • Experience working in another logistics environment
  • Relevant experience working with the MS Office suite

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