Client Onboarding Systems Analyst

3 weeks ago


London, Greater London, United Kingdom Allen & Overy Full time
Job Summary

We are seeking a skilled Client Onboarding Systems Analyst to join our Group Finance team in London. This role is responsible for providing high-quality expert support to A&O Shearman client relationship partners and the finance function in relation to the onboarding of clients.

Key Responsibilities
  1. Onboarding: Review commercial agreements, understand billing requirements, and create client onboarding plans. Assist with monthly timekeeper uploads into eBilling platforms, review commercial agreements/proposals impacting rates and eBilling processes, and escalate issues to management.
  2. Client Rate Management: Assist with translating new and updated client commercial agreements into 3e timekeeper rate structures, implement, update, and maintain 3e rate structure processes, and review third-party vendor system timekeepers and rates.
  3. Maintenance and Troubleshooting: Troubleshoot client onboarding and commercial term agreements, maintain and troubleshoot eBilling systems, and ensure accurate set-up and maintenance of client agreed rates within A&O Shearman's systems.
Requirements
  • From a finance background with experience in managing client commercial arrangements.
  • An organised individual with the ability to design new working practices, self-motivated, and proactive approach to work.
  • Ability to adapt and implement change by influencing others, foster and develop relationships with key internal and external clients, and excellent system skills.
  • Experience working in a global organisation with complex structures, experience of working to SLAs, and delivering excellent client service.
  • Experience of legal services third-party vendor eBillings systems and experience in a law firm would be an advantage.


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