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Customer Service Representative
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Customer Service Representative
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Fulham, Greater London, United Kingdom Rightangled Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Agent to join our Online Pharmacy team. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our valued customers.Key ResponsibilitiesProvide personalized support to customers via live chat and phone, addressing...
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Customer Service Representative
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Customer Service Coordinator
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Customer Service Coordinator
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Retail Sales Representative
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Retail Sales Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled and fluent Customer Service Advisor to join our team in Hammersmith, London. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries effectively, and imparting product advice in a friendly and professional manner.
Key Responsibilities:- Dealing with customers electronically, by telephone, and face-to-face in English, Dutch, and German.
- Resolving queries effectively and providing product advice in a friendly and professional manner.
- Providing effective administrative support to the department, working within a small team, and occasionally assisting with other duties.
- Contribute to the effective running of the office, achieving sales targets and objectives efficiently.
- Take ownership of a portfolio of client accounts and individual clients.
- Develop and maintain strong working relationships with clients and ultimately be responsible for handling case coordination from instruction to completion, working within strict time constraints.
- Liaise between the laboratory, clients, and medical clinics worldwide and will also be responsible for sample logging, shipping sample collection kits, report distribution, invoicing, and any other office-based activities.
- Proactively manage client relationships on an ongoing basis.
- Fluency in German and Dutch, speaking and writing.
- Strong organisational skills.
- Computer literate and previous customer service experience.
- Strong communication skills to effectively manage client relationships, coupled with excellent problem-solving skills to take ownership of difficult and complex cases.
- Team player.
- Able to use initiative.
- Life Assurance (4 times annual salary).
- Enhanced Maternity, Paternity, and Adoption Pay Scheme.
- Company Pension Plan.
- Employee Assistance Programme – 24/7 confidential support.
- Free car parking.
- Worldwide career opportunities.
- Perkbox membership, allowing you to save money all year round.
We are committed to being an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
