Risk Management Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom The Rank Group plc Full time

We are seeking a Player Protection Analyst to join our team at Grosvenor Casinos, to support us in identifying customer risk and creating a rounded view of individual customer’s activity and background to support venues in making an informed decision in relation to enhanced due diligence.

The successful candidate will be responsible for ensuring that all customers are analysed and assessed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.

This role requires a strong analytical mindset with an ability to identify risk and report accordingly, as well as experience of working in an ever changing and fast paced environment.

The successful candidate will be responsible for:

  • Supporting the Player Protection Team Leader in matters relating to safer gambling, affordability and anti-money laundering
  • Using various techniques to analyse individual customers activity, risk and background to support venues in player protection processes
  • Identifying customers whose play/activity may give rise to concern that they have problem gambling issues
  • Identifying customers who may be playing with illicit funds or engaged in money laundering
  • Using data and information to support identification of customers that may be of concern
  • Analysing ‘at risk’ customers to ascertain their source of funding – extending to both digital and retail spend where appropriate
  • Liaising and consulting with the Player Protection Team Leader regarding individual cases and higher risk customers
  • Making recommendations to the Player Protection Team Leader regarding account management for ‘at risk’ customers
  • Consulting and liaising with colleagues to ensure best practice across the team and with customers
  • Collaborating with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customers
  • Preparing and producing high-quality reports and documentation as needed for the Customer Verification Manager and stakeholders
  • Keeping up to date with relevant legislation and requirements within the gambling industry

Requirements:

  • Able to deliver high quality customer service
  • Able to identify risk and report accordingly
  • Experience of working in an ever changing and fast paced environment
  • Proficiency with Microsoft Office Suite
  • Analytical mindset with an aptitude for investigation
  • Accuracy and attention to detail
  • Self-motivated – driven to achieve results
  • Strong team player with a willingness to pick up new ideas and concepts


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