Customer Service Field Engineer
1 month ago
We are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment based in Slough.
Key Responsibilities:- Provide onsite and desk-side support to end-users.
- Troubleshoot and resolve PC issues, following guidance from Level 2 engineers or designated points of contact.
- Build, configure, and troubleshoot hardware, including installation of company-standard images on PCs and laptops.
- Support meeting room environments, including video conferencing setups.
- Provide technical support for peripherals like printers, scanners, and mobile devices (iPads, iPhones, Android).
- Assist with data backup and restoration as needed.
- Provide 'smart hands' support for data center equipment, replacing components as directed.
- Conduct routine maintenance tasks, such as daily tape changes for backups and managing tape libraries.
- Minimum 3 years of onsite technical support experience.
- Strong working knowledge of Windows 7/10 and Microsoft Office applications.
- Familiarity with MAC support is a plus.
- Experience with mobile devices, including Android and iOS.
- Competency in troubleshooting, building, and configuring both legacy and current PC/laptop hardware.
- Familiarity with Microsoft SCCM.
- Hands-on experience with data center equipment, including installation, troubleshooting, and cable management.
- Excellent communication skills in English.
- Microsoft certifications (e.g.,
We are a collaborative team focused on delivering outstanding customer support. If you have the technical expertise and a passion for customer service, we encourage you to submit your application.
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Customer Service Field Engineer
1 month ago
Slough, Slough, United Kingdom Excis Compliance ltd Full timeJob Title: Customer Service Field EngineerWe are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment based in Slough.Key Responsibilities:Provide onsite and desk-side support to end-users.Troubleshoot and resolve PC issues, following guidance from Level 2 engineers or designated points of contact.Build,...
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Customer Service Field Engineer
1 month ago
Slough, Slough, United Kingdom Excis Compliance ltd Full timeJob Title: Customer Service Field EngineerWe are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment based in Slough.Key Responsibilities:Provide onsite and desk-side support to end-users.Troubleshoot and resolve PC issues, following guidance from Level 2 engineers or designated points of contact.Build,...
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Customer Service Field Engineer
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Customer Service Field Engineer
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Slough, Slough, United Kingdom https:www.energyjobline.comsitemap Full timeJob Title: Customer Service Field EngineerWe are seeking a highly skilled and proactive technical professional to join our team as a Customer Service Field Engineer. The ideal candidate will possess excellent troubleshooting skills, the ability to work under pressure, and a keen focus on delivering high-quality customer service.Key Responsibilities:Provide...
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Slough, Slough, United Kingdom Excis Compliance ltd Full timeJob Title: Customer Service Field EngineerWe are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment based in Slough. The ideal candidate will assist end-users with technical issues, monitor network systems, and ensure the smooth functioning of PCs and peripherals.Key Responsibilities:Provide onsite and...
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Slough, Slough, United Kingdom Excis Compliance ltd Full timeJob Title: Customer Service Field EngineerWe are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment based in Slough. The ideal candidate will assist end-users with technical issues, monitor network systems, and ensure the smooth functioning of PCs and peripherals.Key Responsibilities:Provide onsite and...
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