Customer Service Field Engineer

2 days ago


Slough, Slough, United Kingdom Excis Compliance ltd Full time
Job Title: Customer Service Field Engineer

We are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment based in Slough.

Key Responsibilities:
  • Provide onsite and desk-side support to end-users.
  • Troubleshoot and resolve PC issues, following guidance from Level 2 engineers or designated points of contact.
  • Build, configure, and troubleshoot hardware, including installation of company-standard images on PCs and laptops.
  • Support meeting room environments, including video conferencing setups.
  • Provide technical support for peripherals like printers, scanners, and mobile devices (iPads, iPhones, Android).
  • Assist with data backup and restoration as needed.
  • Provide 'smart hands' support for data center equipment, replacing components as directed.
  • Conduct routine maintenance tasks, such as daily tape changes for backups and managing tape libraries.
Requirements:
  • Minimum 3 years of onsite technical support experience.
  • Strong working knowledge of Windows 7/10 and Microsoft Office applications.
  • Familiarity with MAC support is a plus.
  • Experience with mobile devices, including Android and iOS.
  • Competency in troubleshooting, building, and configuring both legacy and current PC/laptop hardware.
  • Familiarity with Microsoft SCCM.
  • Hands-on experience with data center equipment, including installation, troubleshooting, and cable management.
  • Excellent communication skills in English.
  • Microsoft certifications (e.g.,

We are a collaborative team focused on delivering outstanding customer support. If you have the technical expertise and a passion for customer service, we encourage you to submit your application.



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