Operations Support Specialist

1 week ago


Livingston, West Lothian, United Kingdom Comex 2000 UK Ltd Full time
Job Summary

We are seeking an experienced Operations Support Specialist to join our team at Comex 2000 UK Ltd. This is a unique opportunity to work in a dynamic environment and contribute to the success of our projects.


About the Role

The successful candidate will be responsible for coordinating customer delivery, managing job queues and queries, and providing exceptional support to Programme Managers and Supervisors. Key responsibilities include:

  • End-to-end responsibility for coordination of customer delivery;
  • Jeopardy management of job queues and queries;
  • Daily interface with Programme Managers, Supervisors & Delivery Partners and attend regular conference calls;
  • Complete daily/weekly/monthly reports;
  • Receive and review daily work stack over Internal System.Management of planned start dates and completion dates on the internal system;
  • Input and manage Streetworks Noticing end-to-end process for Internal Stakeholders & Suppliers;
  • Act as an interface with the Program Managers to provide timely and accurate updates;
  • Monitor and Update Internal Customer Systems;
  • Liaise with the field and management daily;
  • Handling of customer complaints and queries.

Requirements

To be successful in this role, you will need:

  • Experience of proactive coordination & developing relationships with key stakeholders;
  • Knowledge of telecommunication or civil engineering desirable;
  • Able to communicate clearly and consistently;
  • Experience of NRSWA standards and guidelines;
  • Customer service training desirable;
  • Computer literate MS Office as well as experience managing databases;
  • Flexibility to undertake works outside core working hours;
  • Able to work under pressure;
  • Flexible to accommodate operational needs.

What We Offer

In return for your hard work and dedication, we offer:

  • Competitive Salary: £40,000 - £50,000 per annum, depending on experience;
  • Growth Opportunities: Continuous training and upskilling opportunities;
  • Career Progression: Opportunities to advance within the company;
  • Exclusive Perks: Enjoy discounted Virgin Media products including broadband and TV services;
  • Refer a Friend Bonus: Earn up to £1,000 for successful referrals.


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