Senior IT Support Technician

3 weeks ago


St Albans, Hertfordshire, United Kingdom Methods Full time
About the Role

We are looking for a Senior IT Support Technician to join our team at Methods. As a Laboratory Engineer, you will focus on supporting scientists with laboratory PCs, instrumentation, and devices. Your primary responsibilities will include maintaining operational computer systems, joining newly-supplied hardware to the network, securing and hardening devices, and facilitating the needs of the business.

You will be working closely with the business to ensure that all equipment is properly configured and running smoothly. You will also be responsible for troubleshooting and implementing data flows for scientific instruments, as well as consulting with scientists on equipment-related matters.

Key requirements include:

  • Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
  • Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload
  • Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls
  • Familiarity with Active Directory and AGILE ways of working necessary
  • Background with computer security

Estimated salary: £45-60k per annum based on location and experience. Benefits include opportunities for career growth, professional development, and a supportive work environment.



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