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Operations Manager

2 months ago


Hexham, Northumberland, United Kingdom Leisure (Operations) Full time

We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive.

As a Duty Manager at Places Leisure, you will play a key role in delivering our mission. You will be responsible for managing a large team, ensuring the efficient day-to-day running of the centre, and providing excellent customer service.

Key responsibilities include:

  • Managing and developing a team of staff to deliver exceptional customer service
  • Ensuring the centre is run efficiently and effectively, meeting our high standards
  • Driving up memberships and revenue growth
  • Preparing reports and attending meetings to ensure the centre is performing well
  • Representing Places Leisure and promoting our brand

We are looking for a motivated and flexible individual who is passionate about delivering excellent customer service and leading a team. You will need to be able to work a variety of shifts, including evenings, weekends, and public holidays.

We offer a comprehensive benefits package, including:

  • Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors
  • A bonus scheme for all colleagues at 2%
  • Flexible working, including part-time working, shift work, and more
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop, and cafes
  • Extra perks, including huge discounts and offers from shops, cinemas, and more

We are a large, diverse, and ambitious business, offering a challenging and rewarding career path. If you are passionate about delivering excellent customer service and leading a team, we would love to hear from you.