Hospitality Experience Coordinator
1 week ago
Role Overview
The Tower seeks a skilled Hospitality Experience Coordinator to join our team. In this role, you will be responsible for delivering exceptional customer service and working closely with our Receptionists to ensure a seamless guest experience.
About the Role
This is a fantastic opportunity to work in a fast-paced environment where no two days are ever the same. As a key member of our team, you will be responsible for providing warm welcomes and great service to our guests from arrival to departure. Previous experience with Opera is an advantage, but we are looking for someone who is passionate about delivering high levels of service and willing to learn and grow with us.
Key Responsibilities
- Work collaboratively with the Reception team to provide excellent customer service
- Assist with check-in and check-out processes
- Anticipate and meet the needs of our guests to deliver a personalized experience
- Solve guest queries in a proactive and calm manner
- Coolly handle busy periods while maintaining attention to detail
What We Look For
- A passion for delivering exceptional customer service
- A desire to learn and grow with our team
- Previous experience in a customer-facing role (advantageous)
- An empathetic approach to building relationships with guests and colleagues
- A natural ability to remain composed under pressure
- Attention to detail and accuracy
- A demonstrated desire to pursue a career in hospitality
What's In It For You?
- Fantastic development opportunities
- Discounted rates on hotel rooms, food, and drink across The Tower Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7
- Access to discounts and cashback through a range of retailers and service providers via our online benefits portal
- Great Recognition program
Estimated Salary: £28,000 - £32,000 per annum
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