Service Operations Coordinator

21 hours ago


Greater Manchester, United Kingdom Zachary Daniels Full time
About the Role

Zachary Daniels is a leading global provider proudly accredited by Investors in People based in Wigan. We have an exciting opportunity for a Service Operations Coordinator to join our team.

The estimated salary for this role is £28,000 per annum, reflecting the competitive market rate for a Service Operations Coordinator in the North West region.

Job Description:

As a Service Operations Coordinator, you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.

Key Responsibilities:

  • Receive, record, and process incoming customer support requests via phone and email.
  • Use the In-house system to log customer support requests accurately and promptly.
  • Create accurate quotations, estimates, or proposals for chargeable work and support services.
  • Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
  • Produce and review support-related reports for the Head of Support Services.
  • Undertake other duties as required to support the business needs.

Requirements:

  • Scheduling experience is beneficial.
  • Strong IT skills, including proficiency in Excel and Microsoft Office.
  • Knowledge of processing supplier and sub-contractor purchase orders.


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