Commercial Quality Manager

7 days ago

Greenford, Greater London, United Kingdom Ferrero Full time
About the Role:

Ferrero is seeking a highly skilled Commercial Quality Manager to oversee the implementation and adherence to our Commercial Food Safety & Quality standards across the UK. This pivotal role ensures that Ferrero's renowned high standards are upheld, surpassing both customer expectations and regulatory requirements.

Main Responsibilities:
  • Define, implement, and ensure adherence to Ferrero's Commercial Food Safety & Quality standards throughout the supply chain, at point-of-sale locations, and within our contact centers.
  • Conduct extensive training to ensure compliance across all relevant areas, maintaining our commitment to product freshness.
  • Effectively manage customer complaints and continuously monitor and improve quality performance.
  • Manage external expert panels and act as the primary Account Manager for external consumer service agencies.
  • Lead internal audits within the region, aligning practices with global quality standards.
  • Lead quality training sessions, ensuring all team members are fluent in the latest quality protocols and procedures.
  • Generate ad hoc reports, providing the BU with critical updates on various quality matters.
  • Act as a backup for the CCC and Commercial Supply Chain Quality Managers, overseeing third-party relationships, managing budgets, and coordinating service issues to maintain service quality and efficiency.
Requirements:

We are looking for a passionate individual who is skilled in quality management, meticulous in detail, and proficient in data analysis and Microsoft Office. Your role will involve negotiations, managing third-party relationships, and continuous improvement of our quality systems.

About Ferrero:

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. We are committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.

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