Customer Service Account Manager
2 months ago
Job Summary
We are seeking a highly skilled Customer Service Account Manager to join our team at Northampton Business Directory. As a Customer Service Account Manager, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Account Management: Manage customer accounts, including setting up new accounts and maintaining existing relationships.
- Communication: Develop and maintain strong communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
- Team Collaboration: Work closely with the sales and marketing teams to identify opportunities for growth and improvement.
Requirements
- Customer Service Experience: Minimum 2 years of experience in a customer-facing role, preferably in a software as a service (SAAS) business.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and internal stakeholders.
- Technical Skills: Proficiency in Microsoft packages, including Word, Excel, and Outlook.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve customer complaints and issues in a fair and timely manner.
What We Offer
- Competitive Salary: A competitive salary and benefits package, including 28 days holiday plus 3 extra days for Christmas break.
- Opportunities for Growth: Opportunities for career growth and professional development, including training and mentorship programs.
- Flexible Working: Flexible working arrangements, including the option to work remotely when needed.
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