Contract Renewal Specialist

4 weeks ago


Manchester, United Kingdom Johnson Controls Full time

About the Role:

We are seeking a skilled Contract Renewal Adviser to join our team at Johnson Controls. As a Contract Renewal Adviser, you will be responsible for liaising with our existing customer base to ensure contracts remain active and the necessary documents are created and delivered.

Key Responsibilities:

  • Conduct outbound calls to secure purchase orders from existing customers
  • Answer inbound calls from internal departments and customers
  • Qualify, identify, and convert all leads for quoted works
  • Respond to all customer requirements promptly, efficiently and in a professional manner
  • Document all calls, and actions taken on Salesforce

Requirements:

  • Excellent verbal and written communication skills
  • Ability to work with customers and provide a customer first experience
  • Must be personable, willing to learn and be a team player
  • Be able to work to targets and KPIs and manage own workload
  • Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)

Preferred:

  • Experience working in a customer facing roles, in areas such as retail, hospitality, call centre, helpdesk, sales and customer services (to name a few)
  • Knowledge or experience in B2B Sales or the HVAC and Fire and Security industry would be an advantage

About Johnson Controls:

At Johnson Controls, you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.



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