Contract Renewal Specialist
4 weeks ago
About the Role:
We are seeking a skilled Contract Renewal Adviser to join our team at Johnson Controls. As a Contract Renewal Adviser, you will be responsible for liaising with our existing customer base to ensure contracts remain active and the necessary documents are created and delivered.
Key Responsibilities:
- Conduct outbound calls to secure purchase orders from existing customers
- Answer inbound calls from internal departments and customers
- Qualify, identify, and convert all leads for quoted works
- Respond to all customer requirements promptly, efficiently and in a professional manner
- Document all calls, and actions taken on Salesforce
Requirements:
- Excellent verbal and written communication skills
- Ability to work with customers and provide a customer first experience
- Must be personable, willing to learn and be a team player
- Be able to work to targets and KPIs and manage own workload
- Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
Preferred:
- Experience working in a customer facing roles, in areas such as retail, hospitality, call centre, helpdesk, sales and customer services (to name a few)
- Knowledge or experience in B2B Sales or the HVAC and Fire and Security industry would be an advantage
About Johnson Controls:
At Johnson Controls, you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.
We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.
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