Senior Telecommunications Specialist

1 week ago

London, Greater London, United Kingdom Sedgwick Full time
Job Summary

As a Telephony & IT Analyst at Sedgwick, you will play a crucial role in leading the execution of a telecommunication strategy in support of the company's mission and goals. This position requires a strong understanding of Genesys cloud infrastructure, as well as the ability to design, build, and automate cost-effective, resilient, and secure systems.

Key Responsibilities

• Design and implement Genesys cloud infrastructure solutions
• Develop strategies and roadmaps to implement initiatives that support business development, improve operational effectiveness, ensure information security, and support client needs
• Collaborate with leaders across the organization to effectively plan projects that yield the most company and strategic value
• Research and resolve escalated issues from global IT colleagues

Requirements

• Bachelor's degree in computer science, telecommunication, engineering, business, or related field
• Proven record in strategy and planning (infrastructure, applications, security, data architecture, etc.)
• AI experience and knowledge of predictive routing/engagement, voice and chat bots, copilot and conversational intelligence
• Microsoft Azure Automation runbooks and ServiceNow experience
• Excellent communication and problem-solving skills

What We Offer

• Competitive salary depending on skills, experience, and qualifications
• Opportunity to work flexibly, whether from office and/or home, depending on project needs and time-zone requirement
• Company provided mobile phone, SIM card, laptop
• Corporate expense account in case of travel
• Healthcare scheme
• A self-invested personal pension scheme
• Holiday allowance of 20 days plus bank holidays
• Official 40-hour work week with paid overtime or time in lieu
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life cover
• Voluntary benefits – dental cover, leisure center subscription, osteopath cover

About Us

Sedgwick is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate cultivating uniqueness and belonging allows us to connect with our colleagues on a personal level, understand our operational needs, support the communities in which we operate, and perform at our best.

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