Senior Business Systems Analyst

2 days ago


Peterborough, Peterborough, United Kingdom CDW UK Full time

About CDW UK

CDW UK is a leading provider of information technology solutions to businesses across the globe. As a Fortune 500 company, we strive to deliver exceptional services and support to our customers.

Job Summary

We are currently seeking a highly skilled Business Analyst to join our team in support of our ServiceNow platform. This is a mission-critical role that requires a deep understanding of business processes and technical systems.

Key Responsibilities

As a Business Analyst, you will be responsible for understanding our business requirements and translating them into technical specifications. You will collaborate with stakeholders to gather and document business requirements, and work with the development team to maintain accurate process maps.

Requirements

  1. Analyse existing business processes to identify inefficiencies and areas for improvement.
  2. Document business processes and related procedures to provide visibility of the current state.
  3. Collaborate with stakeholders to gather and document business requirements.
  4. Translate business requirements into technical specifications and user stories.

Qualifications

Must Have:

  • Minimum of 5 years of experience as a Business/Process/Systems Analyst.
  • Strong understanding and practical experience with ServiceNow, encompassing its modules and functionalities.
  • Proficiency in Agile methodologies, particularly in the context of ServiceNow development.

Nice to Have:

  • Certification in Business Analysis or ServiceNow.
  • ITIL V3/V4 certification.

Personal Attributes

  • Self-organising.
  • Ability to work both independently and as a member of an established team.


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